Guild Wars 2

Während dem Versuch das Spiel downzuloaden oder auch beim spielen, werde ich durch ein plötzlich erscheinendes Fenster darauf hingewiesen dass ein schwerer Fehler aufgetreten ist welcher verhindert, dass Guild Wars weiterhin ausgeführt wird.

Ich hatte das Spiel schon einmal installiert, zur damaligen Zeit hatte ich keine Probleme.

Ich bin echt ratlos. Vllt kann mir ja einer von euch helfen. Das wäre echt super!
Hier die Fehlermeldung:
—> Crash <—
Exception: c0000005
Memory at address ffffffff`ffffffff could not be read
App: Gw2-64.exe
Pid: 13236
Cmdline:
BaseAddr: 000000013FE60000
ProgramId: 101
Build: 79040
Module: LavasoftTcpService64.dll
When: 2017-07-11T15:13:00Z 2017-07-11T17:13:00+02:00
Uptime: 0 days 0:03:05
Flags: 0

—> System <—
Name: GERALDS-PC
IpAddr: 10.0.0.3
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 11998MB/16384MB 73%
Paged: 27717MB/32766MB 84%
Virtual: 8388283MB/8388607MB 99%
Load: 26%
CommitTotal: 5048MB
CommitLimit: 32766MB
CommitPeak: 8799MB
SystemCache: 12463MB
HandleCount: 35192
ProcessCount: 87
ThreadCount: 1965

—> Process Memory <—
Private: 120MB
WorkingSet: 129MB
PeakWorkingSet: 178MB
PageFaults: 8177229

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 78.13 6096
Programmer Data 44.40 989
Collections 30.23 319
Uncategorized 27.62 5038
Dictionary 23.08 44
I/O 13.77 433
Archive 10.88 31
Set 6.69 60
Collide Havok 6.11 69
Collide 6.11 69
Asset Service 1.64 385
File Service 1.24 12
Networking 0.15 25
UI 0.11 105
Web Browser 0.11 91
Event 0.07 2
Game 0.04 55
Engine 0.02 12
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
BTree 0.00 8
CharClient 0.00 5
Services 0.00 8

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 27.62 5038
Dictionary 23.08 44
Archive 10.88 31
Set 6.69 60
Collide Havok 6.11 69
Asset Service 1.64 385
File Service 1.24 12
Collections 0.45 207
Networking 0.15 20
Web Browser 0.11 91
Event 0.07 2
Game 0.02 45
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
BTree 0.00 8
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2

—> DllList <—
F:\Guild Wars 2\Gw2-64.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Windows\system32\kernel32.dll
C:\Windows\system32\KERNELBASE.dll
C:\Windows\system32\USER32.dll
C:\Windows\system32\GDI32.dll
C:\Windows\system32\LPK.dll
C:\Windows\system32\USP10.dll
C:\Windows\system32\msvcrt.dll
C:\Windows\system32\ADVAPI32.dll
C:\Windows\SYSTEM32\sechost.dll
C:\Windows\system32\RPCRT4.dll
C:\Windows\system32\VERSION.dll
C:\Windows\system32\WS2_32.dll
C:\Windows\system32\NSI.dll
C:\Windows\system32\WTSAPI32.dll
C:\Windows\system32\WINMM.dll
C:\Windows\system32\WINTRUST.dll
C:\Windows\system32\CRYPT32.dll
C:\Windows\system32\MSASN1.dll
C:\Windows\system32\ole32.dll
C:\Windows\system32\OLEAUT32.dll
C:\Windows\system32\SHELL32.dll
C:\Windows\system32\SHLWAPI.dll
C:\Windows\system32\MSACM32.dll
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23807_none_14556b8e8b95d1fc\gdiplus.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.18837_none_a4d981ff711297b6\COMCTL32.dll
C:\Windows\system32\PSAPI.DLL
C:\Windows\system32\MSIMG32.dll
C:\Windows\system32\WSOCK32.dll
C:\Windows\system32\Secur32.dll
C:\Windows\system32\SSPICLI.DLL
C:\Windows\system32\IMM32.DLL
C:\Windows\system32\MSCTF.dll
C:\Windows\system32\cryptbase.dll
C:\Windows\system32\dbghelp.dll
C:\Windows\system32\profapi.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\system32\nvspcap64.dll
C:\Windows\system32\SETUPAPI.dll
C:\Windows\system32\CFGMGR32.dll
C:\Windows\system32\DEVOBJ.dll
C:\Windows\system32\WINHTTP.dll
C:\Windows\system32\webio.dll
C:\Windows\system32\nvapi64.dll
C:\Windows\system32\CLBCatQ.DLL
C:\Windows\system32\CRYPTSP.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\system32\RpcRtRemote.dll
C:\Windows\system32\SXS.DLL
C:\Windows\System32\gameux.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_fa3b1e3d17594757\COMCTL32.dll
C:\Windows\System32\XmlLite.dll
C:\Windows\System32\wer.dll
C:\Windows\System32\Wpc.dll
C:\Windows\system32\USERENV.dll
C:\Windows\System32\wevtapi.dll
C:\Windows\System32\msxml6.dll
C:\Windows\System32\bcrypt.dll
C:\Windows\system32\samcli.dll
C:\Windows\system32\SAMLIB.dll
C:\Windows\system32\netutils.dll
C:\Windows\system32\ntmarta.dll
C:\Windows\system32\WLDAP32.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\System32\mswsock.dll
C:\Windows\system32\DNSAPI.dll
C:\Windows\System32\winrnr.dll
C:\Windows\system32\IPHLPAPI.DLL
C:\Windows\system32\WINNSI.DLL
C:\Windows\System32\fwpuclnt.dll
C:\Windows\system32\rasadhlp.dll
C:\Windows\system32\WindowsCodecs.dll
C:\Windows\system32\explorerframe.dll
C:\Windows\system32\DUser.dll
C:\Windows\system32\DUI70.dll
C:\Windows\system32\LavasoftTcpService64.dll
C:\Windows\System32\wship6.dll
C:\Windows\System32\wshtcpip.dll
F:\Guild Wars 2\bin64\CoherentUI64.dll
C:\Windows\system32\d3d9.dll
C:\Windows\system32\d3d8thk.dll
C:\Windows\system32\imagehlp.dll
C:\Windows\system32\ncrypt.dll
C:\Windows\system32\bcryptprimitives.dll
C:\Windows\system32\GPAPI.dll
C:\Windows\system32\cryptnet.dll
C:\Windows\system32\SensApi.dll
C:\Windows\system32\apphelp.dll

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×2808 <—

—> Trace <—
Pc Rt : Args
00000001`80007713 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8000599b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80005f9c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fe057e4c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fe057d9e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`401504c4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40150400 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4029d85e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4029dc75 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4027db6e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4027bc2a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40278aa5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40279c10 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`4027745e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402775d8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40278ed9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402c7fad 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`40148039 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402d0a1f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`402d0bc6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`772f59cd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`7742a561 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=00009194934789d5 rbx=3130312f6d617267 rcx=0000000004d452b8
rdx=000000000495dbd0 rsi=0000000004d452b8 rdi=000000000495dbd0
rip=0000000180007713 rsp=000000000495da90 rbp=0000000002fce200
r8=000000000000005e r9=0000000180000000 r10=0000000002d31fe0
r11=0000212c0c2800a1 r12=000000000495e001 r13=0000000000000400
r14=000000000495dbd0 r15=0000000004d45290
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rcx-32 0000000004D45298 00000000`04c4f8c0 00000000`04c4f9ae 00000000`04c4f9fc 00000017`00000101
rcx 0 0000000004D452B8 00000000`02fce200 00000000`00000000 00000000`02fce0b0 00000000`00000000
rcx32 0000000004D452D8 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
rdx-32 000000000495DBB0 00000000`04c4f958 00000000`04d45290 30303a33`313a3700 ffffffff`fffffffe
rdx 0 000000000495DBD0 00000000`04c8b430 0030312f`6d617267 00000000`00000006 00000000`0000002f
rdx32 000000000495DBF0 00000000`02d31fa0 00656363`613d6569 00000000`0000005f 00000000`00000069
r9 0 0000000180000000 00000003`00905a4d 0000ffff`00000004 00000000`000000b8 00000000`00000040
r932 0000000180000020 00000000`00000000 00000000`00000000 00000000`00000000 00000100`00000000

—> Code <—
00000001`800076f3 5fc3cccc cccccccc cccccccc cc405355 _…………SU 00000001`80007703 41564883 ec20488b 294c8bf2 488b5d08 AVH.. H.)L..H.]. 00000001`80007713 807b1900 0f858600 00004889 74244048 .{........H.t$H
00000001`80007723 8b721048 897c2448 4c897c24 504c8b7a .r.H.|$HL.|$PL.z
00000001`80007733 18488d4b 204983ff 10720549 8b16eb03 .H.K I…r.I….
00000001`80007743 498bd648 83791810 488b7910 7203488b I..H.y..H.y.r.H.

—> Stack <—
00000000`0495da90 00000000`00000400 00000000`0495e001 00000000`04d45290 00000000`02d31fa0 ……………..R…………..
00000000`0495dab0 00000000`00000031 00000000`0495db39 00000000`04c4f958 00000001`8000599b 1…….9…….X……..Y……
00000000`0495dad0 00000000`0495dbf0 00000000`77301a0a 00000000`00000069 00000000`00000400 ……….0w….i……………
00000000`0495daf0 00000000`0000006a 00000000`00000046 00000000`00000013 ffffffff`fffffffe j…….F…………………..
00000000`0495db10 00000000`0495db90 00000001`80007e02 00000000`0495db90 00000000`00000013 ………~………………….
00000000`0495db30 00000000`0495dbf0 00000001`800017ac 00000000`00000001 00000000`000000ed …………………………..
00000000`0495db50 00000000`000004e8 00000001`800065d9 ffffffff`fffffffe 00000001`800064d9 ………e……………d……
00000000`0495db70 00009194`934789d5 00000000`00000036 00000000`00000031 00000000`0000005f ..G…..6…….1…….…….
00000000`0495db90 00000000`0495dc09 00000001`80005f9c 00000000`0495dbf0 00000000`00000047 …………………..G…….
00000000`0495dbb0 00000000`04c4f958 00000000`04d45290 30303a33`313a3700 ffffffff`fffffffe X……..R…….7:13:00……..
00000000`0495dbd0 00000000`04c8b430 0030312f`6d617267 00000000`00000006 00000000`0000002f 0…….gram/10………/…….
00000000`0495dbf0 00000000`02d31fa0 00656363`613d6569 00000000`0000005f 00000000`00000069 ……..ie=acce.…….i…….
00000000`0495dc10 00000000`02d31ea0 00656363`613d6569 00000000`0000005f 00000000`00000069 ……..ie=acce.…….i…….
00000000`0495dc30 00009194`934788a5 00000001`800084db 00000000`00000001 00000000`000000ed ..G………………………..
00000000`0495dc50 00000000`000004e8 00000000`0495e010 00000000`ffffffff 00000001`80006c7c ……………………|l……
00000000`0495dc70 00000000`04e0309c 00000000`04e0309d 00000000`04d45290 00000000`00000000 .0…….0…….R…………..
00000000`0495dc90 00000000`00000000 00000000`0495e000 00000000`00000000 00000000`0000000f …………………………..
00000000`0495dcb0 00009194`93478f75 00000001`80007813 ffffffff`ffffffff 00000000`00000001 u.G......×......................
00000000`0495dcd0 00000000`04d45290 00000001`80006b11 ffffffff`fffffffe 00000000`ffffffff .R…….k………………….
00000000`0495dcf0 00000000`00000000 00000000`0495e018 00000000`00000001 00000000`02d42fb0 ……………………./……
00000000`0495dd10 00000000`00000000 00000000`00000001 00009194`93478fe5 00000000`00000000 ………………G………….
00000000`0495dd30 00000000`0495e004 00000000`0495e000 00000000`08f01320 00000001`8001acce ……………. ……………
00000000`0495dd50 00000000`04d45290 00000000`00000001 00000000`00000001 00000000`ffffffff .R…………………………
00000000`0495dd70 00000000`00360770 00000000`00000000 00000000`00000000 00000000`01d84b90 p.6………………….K……
00000000`0495dd90 00000000`0495e000 00000000`00000000 00000000`00000001 00000000`0495e004 …………………………..
00000000`0495ddb0 00000000`00000000 00000000`01d84b90 00000000`00000000 ffffffff`fffffffe ………K………………….
00000000`0495ddd0 00000000`003402f8 00000000`7744dd48 00000000`00000004 00000000`00000070 ..4…..H.Dw…………p…….
00000000`0495ddf0 00002a32`0012001d 00000001`40287a11 00000000`00000000 00000001`4014eb21 ….2*…z(............!..….
00000000`0495de10 00000000`00000002 00000000`00000000 00000000`0495e190 00000001`402a7e33 ……………………3~*@….
00000000`0495de30 00000000`0495e220 00000001`40287a11 00000000`04e02f80 00000001`411b1af0 ……..z(...../.........A.... 00000000`0495de50 00000000`00000000 00000001`40287a11 00000000`04cfef40 00000000`00347d50 .........z(….@…….P}4…..
00000000`0495de70 00000000`0495e220 00000000`00347f88 00000000`00348ef0 00000001`411b2050 ………4…….4…..P .A….

“LavasoftTcpService64.dll” <— Das Ding stinkt schonmal gewaltig!

Die DLL gehört zu einem Programm namens Lavasoft Webcompanion. Dieses ist bekannt dafür, Probleme mit GW2 zu verursachen.

Bei mir hat das Programm Adwcleaner von Malwarebytes damals geholfen, das restlos zu entfernen.

Vielen Dank für die rasche Rückmeldung. Das war die Lösung des Problems. Nun kann ich endlich wieder einwandfrei GW2 spielen.

Vielen Dank Mortiferus, ich erhebe mein Glas besten Weins auf Euch !